Frequently Asked Questions

Ask your manager if EMR training will be a requirement for you. Your department's administrator should proceed by submitting a request for training to El Paso EMR Online Request.

You need to be a TTUHSC El Paso employee. HIPPA and billing compliance training sessions are no longer required at the time of training; however, they need to be completed within 30 days of the employee start date. Failure to complete those training session will result in the deactivation of CIS access.

All TTUHSC El Paso clinics.

CIS Department offers refresher courses for those employees that have been previously trained. Please ask your department manager to request a refresher course by submitting a request to El Paso EMR Online Request.

You can contact the CIS Department at 915-215-4020.

You will be required to stop by our office during your sign out process. You will be required to sign out pending notes before EMR access is removed.

For immediate assistance, please contact us at 915-215-4020.  For other non-critical issues, please contact us via email at

Please contact our department via email at If a change is needed in the content it needs to be submitted for review and approval to the department physician champion. He/she will be responsible to submit the change to us.