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Frequently Asked Questions

Statement Inquiries

Medicare

Medicaid

Insurance

Patient Registration



Statement Inquiries

1. I've never been to Texas Tech Physicians, why am I receiving a bill?

Answer: You may have received services from one of our affiliated hospitals or clinics where Texas Tech Physicians perform services. Texas Tech physicians may have provided professional services such as surgical procedures, anesthesiology procedures, in hospital care/observation, radiological and cardiology interpretations.

2. I qualified for financial assistance at R.E. Thomason Hospital. Why am I still being billed from Texas Tech Physicians?

Answer: In order to receive financial assistance from Texas Tech Physicians, you may apply for discounted services from our office of Central Registration. The registrars will be able to provide discount policy information and the necessary documents. You may call Central Registration at 915-545-6892.

3. May I pay my balance in payments?

Answer: Yes, you may pay your balance in monthly payments by first visiting our cashiers' office on the first floor of our clinic building at 4801 Alberta. There is free parking next to the building for our patients. Texas Tech Physicians' policy is to accept no less than $25 monthly if your balance is less than $250.00. If your balance is greater than $250.00 our policy requires payments on no less than 10% of your balance. If you would like assistance with payment arrangements, please call one of our customer services representatives at 783-8199.

4. What if I am unable to meet the payment requirement?

Answer: If you are unable to meet our payment policy your account will be assigned to one of our four collection agencies.

5. Will having my account at a collection agency affect my credit?

Answer: Your account balance will not be reported to a credit bureau as long as you are able to meet the negotiated payment obligation.

Medicare

1. Why am I receiving a statement if I have Medicare?

Answer: Texas Tech Physicians may not have received your Medicare billing information. Occasionally, we are unable to verify beneficiary eligibility due to an incorrect date of birth, incorrect Medicare identification number or misspelled participant name. Currently there are many Medicare HMOs with whom you may join. We may not have the correct HMO information. You may also be receiving a statement if Medicare or your Medicare HMO paid and we are billing you for an outstanding co-payment, co-insurance or deductible amount that remains due.

2. Why didn't Medicare pay?

Answer: Most Medicare plans have an out of pocket deductible that you are required to pay before Medicare begins to pay. Some other out of pocket expenses includes co-payments and coinsurance. Please contact your Medicare plan if you are uncertain of your deductible and/or other out of pocket expenses associated with your plan. In addition, you may have received services from a provider that is not in the network of your Medicare HMO. If so, you will be responsible for paying the out-of-network balance of the physician charges.

3. How will signing with an HMO affect my patient care at Texas Tech Physicians?

Answer: If you plan on receiving medical services from Texas Tech Physicians, please verify that our physicians are active participants of your select plan. If you have made an appointment with a Texas Tech Physician, you should check with your HMO plan to ensure that the physician is in your physician network.

Medicaid

1. Why am I receiving a statement if I have Medicaid?

Answer: The billing office of Texas Tech Physicians may not have received your Medicaid information within 90 days of your visit in order to meet the billing requirements of Medicaid. If you were unable to get the information on your Medicaid to us within 90 days of your service date, you will be responsible for the full amount of your bill. If this is the case, please see the FAQ on financial assistance.

2. Why didn't Medicaid cover all services?

Answer: Medicaid programs vary from state to state, however most health care costs are covered under this program. Medicaid recipients are urged to ask the medical services provider about coverage, limitations and/or restrictions before receiving services.

3. What is Emergency Medicaid?

Answer: Emergency Medicaid is temporary coverage for emergency services. Individuals who meet all the requirements for a Medicaid program but are not U.S. citizens may be eligible for Emergency Medicaid. However, it is not for continuous coverage since the time span is limited and the services are limited to emergency life threatening conditions only.

If you have Medicaid coverage and are receiving a statement, please contact one of our account representatives at 783-8199.

Insurance

1. Why didn't my insurance pay anything?

Answer: The billing office of Texas Tech Physicians may not have received your insurance information. It is necessary for us to receive this information as soon as possible in order to meet the billing requirements of your insurance plan. You may also be receiving a statement if your insurance plan paid and we are billing you for an outstanding co-payment, co-insurance or deductible amount that remains due. Additionally, you may have received services from a provider that is not in the network of your insurance plan. If so, you will be responsible for paying the out-of-network balance of the physician charges.

2. Why am I receiving a statement if I have secondary insurance?

Answer: The billing office of Texas Tech Physicians may not have received your secondary insurance information. It is important that we receive this information as soon as possible in order for us to meet the billing requirements of your plan. Also, you may be receiving a statement if your secondary insurance has a deductible that has not been met or other plan provisions.

3. Does Texas Tech accept my insurance?

Answer: Texas Tech Physicians accepts most insurance plans. If you have made an appointment with Texas Tech Physicians, you should check with your insurance carrier to ensure that the physician is in your physician network. If not, you will be responsible for paying the out-of-network balance of the physician charges.

Patient Registration

1. What is registration?

Answer: Reporting to Central Registration staff prior to each visit ensures that your demographic and insurance information for each appointment is complete and accurate.

You may use our convenient online service to pre-register for your visit.

2. Where do I go to register?

Answer: Where you go to register depends on where your appointment is:

  • Texas Tech Alberta/Central- Registration - A100
  • Family Medicine/Kenworthy
  • Montwood Wellness
  • Community Partnership Clinics

If you are unsure where to register, please call 545-6892.

3. Will I have to sign any forms?

Answer: Yes. On each visit you will be asked to sign a form that allows us to release information to your insurance company, consent for treatment form, and notice of Privacy Practices.

4. Who needs to pre-register?

Answer: Anyone who is scheduled for an appointment may pre-register online. Patients who complete pre-registration online will need to go to the Central Registration office to finalize your registration and complete all signatures.

5. How soon do I need to pre-register before my appointment?

Answer: Pre-registration online forms need to be submitted at least 2 days before your appointment. Forms submitted fewer than 2 days before your appointment may not be processed in time.

6. How will I know if my online pre-registration from has been received?

Answer: You will receive an email confirmation that your pre-registration form has been received.

7. What do I need to bring when I register before my appointment?

Answer: You must bring a valid photo identification and insurance card(s), Medicaid card, or Medicare card. You cannot pre-register through this web site to schedule an appointment at this time.

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