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Updating Password Manager – How to

If you are constantly getting the message “This User ID has been locked out” or have recently had to change your EMR password please update your Password Manager by following the steps below.

  1. Click on the Password Manager icon after login into Citrix.
  2. Once the Logon Manager screen appears double-click on EMR Login.
  3. Delete the password field and enter your new password.
  4. Click OK.
  5. From the Logon Manager Window click File > Exit.
  6. Click on your EMR icon and ensure your Location of Care is filled out automatically and that you don’t receive any error messages.

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What is Citrix and where is my Citrix desktop? � Tip of the Week

You might hear the EMR team or other IT members referring to Citrix from time to time. We use Citrix as short for Citrix Xenapp. Citrix Xenapp is an on-demand application delivery solution. To generalize, it’s the system we use to deliver and give you access to EMR.

The first login screen you see when trying access Centricity EMR is the Citrix login page.

Your Citrix desktop is the first screen available to you after you login.

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EMR Announcements

There are currently 2 EMR Announcements:
  1. OB Clinic is now live with Centricity EMR.
  2. Some UMC computers do not have access to Centricity EMR. If you need assistance to access EMR from UMC please contact the UMC IT Department as we do not have access to those computers. If you prefer you can provide us with the floor and room number and we will notify UMC IT for you.
  3. For any feedback or requests for this newsletter please e-mail us at

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EMR Known Issues

There are currently 0 EMR Known Issues:
  1. Some UMC computers do not have access to EMR.
  2. Some e-prescribed medications are not going through when sending to the UMC pharmacy. If this happens please e-mail with the subject “Prescription Error” and please include the MRN, Provider Name, and the medication code in the body of the e-mail.
  3. E-prescribed sends duplicate responses to prescriptions that did not go through. If this happens to you please send us a screenshot to .
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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