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Phreesia Patient Check-In

In December 2018, Phreesia was successfully implemented in OBGYN, Orthopedics, Surgery, GBCC, Ophthalmology, Neurology and Psychiatry Departments. All Texas Tech Health Sciences Center at El Paso Clinics now use Phreesia to register patients and take patient payments.

Phreesia allows patients to check-in prior to their appointment, pay their copay or outstanding balance, and fill out consent forms all from the comfort of their home using their computer, phone or tablet, or using a PhreesiaPad when they arrive for their appointment at the clinic.


Phreesia patient check-in has streamlined the workflow at the front desk and allowed staff to spend their time focusing on patient registrations that require specialized attention. Phreesia is integrated with GE Cbiz and will automatically update patient registration information such as their phone numbers, e-mail address, insurance information, emergency contact, etc. based on the responses on their check in interview. It is also integrated with GE Centricity EMR to automatically import patient consent forms into their chart.

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Phreesia Patient Satisfaction Survey

All Texas Tech Health Sciences Center at El Paso clinics are participating in a 3 month pilot of post visit Patient Satisfaction Surveys using Phreesia. Patients will receive an email six hours after their appointment with a link to complete a four-question survey. In order for the patient to receive the email the patient needs to meet the following criteria:

  •    Check in with Phreesia
  •    Have an email address on file
  •    Have not completed a survey for the visiting clinic within a 6 month period or attempted to complete a survey within a
        3 month period

We encourage the front desk staff to ask for an email address if there is not one on file and notify patients that they may receive an email inviting them to complete a satisfaction survey.

The Phreesia Satisfaction Survey will include questions evaluating factors such as office waiting times, the friendliness and care of front desk staff and medical assistants, Provider interaction, experience with phone calls to the clinic, and overall satisfaction with the healthcare experience.

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EMR Announcements

There is currently 1 EMR Announcement(s):
    • DocuSign users are advised to select Signing will be attended by staff in order to avoid Docusign closing the application when a consent is completed and prompting the users eRaider credentials to be reentered.

    • Please dial 215-4111 Option 3 to reach us.

    • To request to file an EMR document in error please send an e-mail to Please remember the document must be signed and appended with the Request for Removal encounter type in order to be removed.

    • Newsletter feedback and/r requests can be submitted to:

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EMR Known Issues

There are 1 EMR Known Issues:
    • Providers encounter the error below when processing electronic prescriptions. Providers are allowed to sign the prescription and will be sent to the pharmacy. This error has been identified as a known issue by the vendor and a fix has been released. An upgrade to fix this issue will be scheduled as soon as it is feasible.

    To report any issues please e-mail us at or contact us at 215-4111 option 3.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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