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Blank Pharmacy in Chart - How To

Problem: Pharmacy does not appear even if the patient has a pharmacy already selected

Cause: The problem was caused because an end-user modified the name of the pharmacy instead of changing it and that pharmacy had to be removed.


  • Go to patient chart >> click on Reg button that is located in the top of the patient banner
  • Click on Contacts tab
  • You will see a pharmacy which name is: NOT A VALID PHARMACY – PLEASE REMOME. Select that pharmacy

  • Click Remove

  • 5. Click on yes on the following message

In case you missed it – Using flags as future reminders – Tip of the Week

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Scanning Tips – Tip of the Week � Tip of the Week

    •     Before scanning make sure documents haven’t been already scanned in.

    •     If document is in color, change the color type to color in the scanner.

    •     If document is double sided, scan both sides (click on duplex).

    •     All documents scanned need the appropriate date of service and physician name selected before importing.

    •     Specify in the Summary as much information as possible that identifies document (name of document and facility


    •     All consents need to be scanned separately and properly labeled.

Document TypeSummary
Dictations Progress Note Dictation
Consents ConsentsSpecify type of consent
FMLA, Disability External Other Specify type of form
Outside recordsExternal Other Specify facility
Referrals Referral Specify facility
Vaccine Vaccine Shot/Immunization Record

In case you missed it – DocuTrack – How to

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EMR Announcements

There is currently 1 EMR Announcements:
    • The EMR department has a new number. Please dial 215-4020 to reach us.

    • To request to file an EMR document in error please send an e-mail to Please do not send alerts or flags for this type of request.

    • For any feedback or requests for this newsletter please e-mail us at

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EMR Known Issues

There are currently 0 EMR Known Issues:
    • To report any issues please e-mail us at or contact us at our new number 215-4020.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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