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Phreesia Patient Satisfaction Survey

All Texas Tech Health Sciences Center at El Paso clinics have successfully participated in a pilot of post visit Patient Satisfaction Surveys using Phreesia. Due to the success and response from patients all Texas Tech Health Sciences Center at El Paso Clinics will continue to use the Patient Satisfaction Surveys using Phreesia.

Patients will receive an email six hours after their appointment with a link to complete a four-question survey. In order for the patient to receive the email the patient needs to meet the following criteria:

  •    Check in with Phreesia
  •    Have an email address on file
  •    Have not completed a survey for the visiting clinic within a 6 month period or attempted to complete a survey within a 3 month period

We encourage the front desk staff to ask for an email address if there is not one on file and notify patients that they may receive an email inviting them to complete a satisfaction survey.

The Phreesia Satisfaction Survey will include questions evaluating factors such as office waiting times, the friendliness and care of front desk staff and medical assistants, Provider interaction, experience with phone calls to the clinic, and overall satisfaction with the healthcare experience.

In case you missed it – Phreesia Patient Check-In

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DocuSign for Patients

DocuSign users are advised to select Signing will be attended by staff in order to avoid Docusign closing the application when a consent is completed and prompting the users eRaider credentials to be reentered.


In case you missed it – Phreesia Patient Satisfaction Survey

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EMR Announcements

There is currently 1 EMR Announcement(s):
    • Please dial 215-4111 Option 3 for support.

    • To request to file an EMR document in error please send an e-mail to Please remember the document must be signed and appended with the Request for Removal encounter type in order to be removed.

    • Newsletter feedback and/or requests can be submitted to:

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EMR Known Issues

There are 1 EMR Known Issues:
    • Providers encounter the error below when processing electronic prescriptions. Providers are allowed to sign the prescription and will be sent to the pharmacy. This error has been identified as a known issue by the vendor and a fix has been released. An upgrade to fix this issue will be scheduled as soon as it is feasible.

    To report any issues please e-mail us at or contact us at 215-4111 option 3.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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