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How to connect to CEMR from outside of the TTUHSC network – How to

The Help Desk has put together step-by-step instructions to connect to TTUHSC VPN services. These services allow you to securely connect to TTUHSC resources from outside of the TTUHSC network, including EMR.
  • Start by installing the VPN in your computer. You can view the instructions here. Make sure to select the appropriate operating system as instructions may vary from one operating system to the other.
  • Once the VPN is setup in your computer open your internet explorer or preferred browser and type //awsctx in the url bar. If this fails try entering http://awsctx/.
  • Install the Citrix Receiver plug-in by clicking the Install button and checking the I agree checkbox. Note: Clicking Install from a Mac will redirect you to the Citrix download page.

    Mac instructions:
    • From the Citrix download page, select Citrix Receiver from the dropdown menu.

    • Click Receiver for Mac.

      If you are unable to see Receiver for Mac make sure the Receivers section is expanded by clicking on the + sign next to Receivers or by clicking Show Downloads.

    • Download and Install the Citrix Receiver as you would any other Mac application. Skip to step 7.
  • When prompted to run or save click Run.
  • Once installed you will received a installation completed successfully notice.
  • Allow screen to refresh or if it doesn’t refresh automatically in 30 seconds press the refresh button in your browser.
  • You should now be prompted to login to Citrix. Login as you normally would using you eraider for the screen below.
If the browser is unable to find the page you are requesting please make sure you are connected to the internet and are also connected to the VPN services. If you have any additional questions regarding VPN services please contact the helpdesk at 545-6800. For further assistance installing Citrix Receiver contact EMR at 545-6443.

In case you missed it – What to do when you have too many concurrent connections - FAQ

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Document Summary by Specialty � Tip of the Week

When creating an office visit please include the appropriate specialty abbreviation in the summary. The summary abbreviation will allow providers to sort through office visits with ease.

Specialty Abbreviations:

Family med- FM Internal medicine- IM Dermatology – Derm
Pediatrics-Pedi Rheumatology- Rheum Endocrinology-Endo
OBGYN- OBGYN Gastroenterology GI Nephrology- Nephro
Gyn oncology-GYNONC Pulmonology- Pulm Hematology/oncology- Heme/ONC
Urogynocology- UROGYN Cardiology – Card Infectious disease- ID

When creating a document add the appropriate abbreviation by typing it in the summary field.

If the document is still on hold you can also update the summary inside the document:

Or while ending the update:

If the document has been signed you can update the summary under change properties:

  1. Right-click on the document you would like to update
  2. Select Change Properties
  3. Update Summary field as shown below
  4. Click Sign

In case you missed it – The difference between Tabs and Buttons

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EMR Announcements

There are currently 1 EMR Announcements:
  1. Internal Medicine has started their Centricity EMR training.
  2. For any feedback or requests for this newsletter please e-mail us at

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EMR Known Issues

There are currently 1 EMR Known Issues:
  1. If you are unable to print to a specific printer from multiple computers, it is possible the printer is offline. Try turning the printer off and back on to resolve this issue and notify us as soon as possible.
  2. Please make sure you report any issues that impact EMR as we cannot solve issues we are unaware of.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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