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Imprivata Patient Secure

The EMR Department is in the process of getting ready to implement Imprivata Patient Secure throughout the clinical front desks and Central Registration. Imprivata Patient Secure will improve patient safety and satisfaction by reducing duplicate accounts and identification errors. Imprivata Patient Secure uses palm vein recognition biometrics to assist the front desk staff in identifying the patient’s CBiz and EMR record accurately and efficiently.

Phase one go-live is scheduled for June 6th and 7th. The clinics included in phase one are: Central Registration, Surgery, Ophthalmology, GBCC, Internal Medicine, Psychiatry, Neurology and Transmountain practice.



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Secure Messaging

Sending a Secure Message to patients is required by all providers as part of Meaningful Use. Patients are not required to be enrolled in Patient Portal at the time of sending the Secure Message. In the event a patient is not enrolled in Patient Portal the patient will be instructed to create an account to view the message. We encourage all providers to use the form as a method of contact with patients.

Sending a Secure Message via Centricity EMR

Within a patients chart select Update.


Search for the encounter type Secure Message to Patient- Basic. Click OK.


Patients email address will populate from the patients registration. Enter the message to be sent under the Message section. Select Reply to Chart to include the message as a document on the patients chart. Attach Chart Summary will include a summary of the chart. Include a signature of your name at the end of the message. Once Completed close the form.


To Finalize the message click on End Update and select Sign Document.



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EMR Announcements

There are currently 0 EMR Announcement(s):
    • Please dial 215-4111 Option 3 to reach us.

    • To request to file an EMR document in error please send an e-mail to and append the document in EMR using the update named Request for Removal.

    • Newsletter feedback and/r requests can be submitted to:

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EMR Known Issues

There are 1 EMR Known Issues:
    • EMR Users who are missing icons when accessing a Zero Client should contact the EMR Department for assistance.
    • To report any issues please e-mail us at or contact us at our new number 215-4111 option 3.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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