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EMR Upgrade and Patient Portal Go-live on June 30th, 2014!

EMR 9.8

We are upgrading our Centricity EMR system on June 30th 2014 in order to meet 2014 Meaningful Use requirements. The upgraded EMR includes enhancements that will improve patient care and clinical workflows.

We have scheduled sessions during the month of June to present the enhancements to clinicians and clinical staff and we plan to schedule a few refresher sessions during the month of July. We will send a flyer for the scheduled sessions so that you can add it to your calendar and attend if you’d like.

We will also be sending out an e-mail with information on how to access videos that detail the EMR enhancements and workflow changes.

Patient Portal


We are also going live with our Texas Tech Patient Portal on June 30th. The patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an internet connection. Patients can view clinical list items in their chart such as: lab results, diagnosis list, medications, allergies, etc.

Our Texas Tech Patient portal allows for secure e-mail correspondence between patient and clinic/provider. The patient can use their secure e-mail to request appointments, referrals, refills, etc. These messages will NOT go directly to any physician inbox, all messages sent from the patient will go to the clinic inbox and will be routed to the appropriate person to manage.

In case you missed it – Logging into EMR from home (excludes Orthopedics, Neurology, and Psychiatry Clinics

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Documenting Patient Understanding

In order to document that the patient understands the instructions provided to them during the visit, you can follow one of the workflows below:

Using CCC (GE) Forms

The Patient Understanding form is found at the end of your visit after the Meaningful Use Criteria form. You can simply check off one of the patient understanding options to have it documented in your note


Using Custom Forms

The patient understanding buttons are located on the Impression and Plan form at the end of the visit. Depending on the clinic you are in, the Impression & Plan form will look a little different, but the patient understanding buttons will always be found next to your plan.


In case you missed it – Scanning Patient IDs into EMR

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EMR Announcements

There is currently 1 EMR Announcement(s):
    • We’ve been working diligently to correct the issue of labs not showing in flow sheets. We are correcting different labs each week and this week we have corrected the following:

      b. Please report any issues regarding these particular labs not crossing over from the report to your flowsheet.

    • Please dial 215-4020 to reach us.

    • To request to file an EMR document in error please send an e-mail to Please do not send alerts or flags for this type of request.

    • For any feedback or requests for this newsletter please e-mail us at

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EMR Known Issues

There are 2 EMR Known Issues:
    • Rotating residents do not have access to printers or computers in clinic.
      • Clinic must notify EMR department of any residents rotating through their clinic in order for them to be granted access.
    • Please report any lab values not showing in flowsheets after signing the lab report to the EMR, Labs proxy box in EMR.
    • To report any issues please e-mail us at or contact us at our new number 215-4020.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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