Description: Campaign Monitor EMR COMMUNITY NEWS
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New UMC Cerner and Centricity EMR Links

The CIS Team in conjunction with both the Networking and PC Support Teams have successfully upgraded all Centricity EMR and UMC Cerner icons on desktops campus-wide.

The icon NEW GE Centricity EMR as well as the URL will provide access to Centricity EMR. UMC Cerner can be accessed with the icon UMC Cerner Works or URL

Access to EMR via VPN requires the new URL to be used. Should you experience any difficulty accessing Centricity EMR contact the CIS Team at 915-215-4111 Option 3. For any difficulties with Cerner contact the El Paso Help Desk at 915-215-4111 Option 1.

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In case you missed it – Viewpoint Log-In Procedure Change

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MyTTP ELP Patient Portal Upgrade

MyTTP ELP Patient Portal has recently been upgraded to include new features and functionalities. We welcome all Faculty and Staff to encourage patients to use Patient Portal as a convenient way to review their medical history, problems, request medication refills and much more.

  • Patients will be able to select “Other” in Pharmacy Selection and type the new pharmacy in a pop up window when requesting a Medication Refill.


  • When replying to an email the name of the sender will not appear in the header, instead Patient Portal Users will see the name of the replying clinic. This new feature applies for both email notifications and secure messaging.
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  • MyTTP ELP Patient Portal is now available in Spanish
  • New PIN Letter available in both English and Spanish

  • Patient Portal now provides users with a Support Banner for email assistance when patient has issues with enrollment.
In case you missed it – Graph Module

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EMR Announcements

There are currently 5 EMR Announcement(s):
    • EMR now provides users the ability to send out prescriptions via fax to El Paso VA Health Pharmacy. When selecting a Prescribing Method select Fax to Pharmacy to start using this fast and convenient way of sending prescriptions.


    • The CIS Team will be upgrading all Centricity Clinical Content (CCC) forms within EMR on November 4, 2016. This upgrade requires all unsigned documents to be signed. Documents unsigned at the time of the upgrade will reflect programming language and become unusable. We encourage all users to review desktops daily and sign pending documents in preparation for this upgrade.

    • Please dial 215-4111 Option 3 to reach us.

    • To request to file an EMR document in error please send an e-mail to and append the document in EMR using the update named Request for Removal.

    • For any feedback or requests for this newsletter please e-mail us at

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EMR Known Issues

There is 3 EMR Known Issues:
    • A notification from GE Healthcare was received by the CIS Department concerning an error presented when the selection of problems from the full problem search with an ICD-10 code is not specific enough for billing purposes. The Advanced Problem Search option can be used in lieu of the full problem search.
    • New patients registered in Centricity Business has replaced existing patient charts on Centricity EMR. The CIS Team has identified the issue and is working on correcting the issue on the patient charts affected.
    • Appointments scheduled on Centricity Business are not shown on Provider’s Appointment Books in Centricity EMR.
    • To report any issues please e-mail us at or contact us at our new number 215-4111 option 3.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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