Description: Campaign Monitor EMR COMMUNITY NEWS
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New Billing Workflow - How To

There have been some changes in the workflow regarding your orders and billings.

Starting 10/17/11, the billers will have access to start an append to the original document with an orders only update. Here, they will place the correct orders/diagnoses, and route them to the provider for review and signature. If the provider disagrees with the fee ticket changes, they will not sign the orders, and will communicate with the coders. Once the provider has signed the orders and document, the coders can now bill for those orders.

Instructions for Providers

  1. Open the document as you normally would.
  2. Review order by clicking on the Orders button.
  3. If you agree with the changes then click Sign Orders.
  4. Click End Update.
  5. Click Sign Document.
  6. If you disagree with the changes, communicate with the coders and do not sign the orders or the document.
Providers – Please make sure to review your desktop daily, as this is where these orders only documents will be routed to. You can find them on the documents tab on your desktop.

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Cleaning your EMR desktop � Tip of the Week

It’s easy to accumulate items on your desktop and having too many documents, alerts or flags will make it difficult to find the ones you need. The tips below will help you maintain a clutter free desktop.

Part I - Cleaning your Desktop Documents

Part II – Cleaning your Alerts/Flags

How do I know which Alerts/Flags I can safely remove?

Flags/Alerts in bold are unread flags. Flags/Alerts in italics are saved flags that have not been completed & sent to a recipient. It is good practice to review Alert/Flag when unsure of completion.

How do I remove Alerts/Flags from my desktop?

After reviewing a Flag/Alert you have the option to either Reply, Forward ,Convert it to a document or Remove. Either one of those actions will automatically remove the flag from your desktop.

Once an alert/flag is replied to, forwarded, converted or removed it will no longer appear on your desktop.

I accidently removed a Flag/Alert. How can I retrieve it to review?

From the Alerts/Flags tab click on the Organize button on the top right hand side corner of the tab. Under View click on the View removed alerts/flags checkbox then click OK.

Flags are never permanent in a patients chart unless they are converted to a document.

Flags & Care alerts are better managed from the Alerts/Flags Tab.

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EMR Announcements

There are currently 2 EMR Announcements:
  1. EMR support has been extended until 6:00pm on M,T,W and F.
  2. Hospital Discharge Encounter type is now accessible in EMR from UMC.
  3. We now have access to the TTUHSC GE EMR from UMC computers. To access the application follow these simple steps:
    1. Access the application by opening the Thomason application link
    2. Scroll down to the TTUHSC EMR jewels and select the appropriate one
    3. Providers need to click on the link labeled “EMR from UMC” to open Centricity EMR
If you have any trouble connecting from UMC please contact us.

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EMR Known Issues

There are currently 2 EMR Known Issues:
  1. Citrix fails to close EMR session and causes EMR to not open properly. If it takes longer than 2 min to open your session and the EMR tab is visible in your taskbar please call us to reset your session.
  2. There is a delay on the orders placed by the physician to display on the orders tab for MA’s to print and view.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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