Procedure for Non-Grade Complaints

Prior to filing a request for a hearing, the student must attempt to resolve the issue with the parties involved.

  • If not satisfied with the outcome, the student must contact the dean.
  • The dean will investigate the complaint, attempt to reconcile differences, and find an acceptable solution.
    • If the grievance is against the dean, the student should contact the associate academic dean.
  • Every effort should be made to resolve the issue without going beyond this level.

If the student is not satisfied at this point, the student must contact the Office of Student Services. The Office of Student Services may advice the student to file a formal complaint.

Details on how to proceed with a formal complaint are described in the TTUHSC El Paso Institutional Student Handbook Code of Professional and Academic Conduct Part II, Section F, Disciplinary Procedures.