Description: Campaign Monitor EMR COMMUNITY NEWS
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What to do when you have too many concurrent connections – FAQ

Centricity EMR is setup to only allow one connection per user at one time. If you try to open two instances you will receive the following error message:

In some rare cases, the error can persist if the Citrix connection fails to end.

To ensure you don’t receive this error make sure you log off from EMR and Citrix entirely. If this fails please check the bottom right corner of your computer for the following icon:

Windows 7

Windows XP

If the icon is visible double-click on it and click the Disconnect button to end the current session:
Windows 7

Windows XP

In case you missed it – Updating Password Manager – How to

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Clinical list changes checkbox � Tip of the Week

When placing a document on hold, having the Sign clinical list changes checkbox selected will sign any pending orders, fee ticket, allergies, problems and medications.

In case you missed it – Location of Care – Tip of the Week

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EMR Announcements

There are currently 2 EMR Announcements:
  1. When calling the EMR department, please contact us while you are at the computer experiencing the problem – we may need to gather extra information from the system or account- and have the following information ready:
    1. Any specific error message the computer may be giving you.
    2. Good contact information for you or anyone else that may be able to answer our questions about the problem.
  2. We know that technical problems can be incredibly frustrating and will work to help you as quickly and easily as possible. To help us provide optimal service, please be prepared and willing to answer questions or follow troubleshooting steps. We appreciate your patience!
  3. System Outage Process:
    Calls that concern loss of function of the EMR should be directed to the EMR help desk 545-6725. Someone in that department can explain how the loss of function (Ex: Internet, interfaces) will affect the EMR and clinical work flow. This call may be the initial report of the problem and serve to redirect the task to the correct IT team to start their internal investigation. The EMR team will work with the other IT teams (networking, PC support) to find resolution.

    In addition there will be downtime packets in each clinic which has gone live with the EMR so that they will have the paper documents to continue the business day, these packets will be provided by medical records and will need to be stored in the clinic along with prescription pads which need to be provided by the departments.
  4. For any feedback or requests for this newsletter please e-mail us at .

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EMR Known Issues

There are currently 0 EMR Known Issues:
  1. Please make sure you report any issues that impact EMR as we cannot solve issues we are unaware of.
As always we are working to resolve these issues in a timely fashion and will keep you updated on their status.

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